Shipping policy
Shipping Policy
1. General
Veltix Store delivers beauty, health and personal-care products within South Africa.
Customers must ensure that all delivery details entered at checkout are correct, complete and up to date before placing an order.
2. Delivery Method
We use Aramex Store-to-Door delivery for our orders.
Orders are collected and delivered by Aramex or its delivery partners to the address provided by the customer at checkout.
3. Delivery Timeframe
Estimated delivery time is 1–3 business days after your order has been processed and dispatched.
Business days exclude weekends and public holidays.
Delivery times are estimates only and may vary depending on courier operations, location, public holidays, high-volume periods, weather conditions or other delays outside our direct control.
4. Order Processing
Orders may take time to be processed, packed and handed over to the courier.
Once your order has been dispatched, you will receive tracking details where available.
5. Courier Delays
Veltix Store will do our best to assist with tracking and delivery updates. However, once an order has been handed over to Aramex, delivery is handled by the courier.
To the extent permitted by South African law, Veltix Store is not liable for delays caused by Aramex, courier disruptions, incorrect delivery details, failed delivery attempts, weather, public holidays, strikes or other events outside our reasonable control.
However, under the Consumer Protection Act, suppliers are still expected to deliver goods on the agreed date, time or within a reasonable period, and consumers may have rights where delivery does not happen as agreed.
6. Incorrect Delivery Details
Veltix Store is not responsible for failed deliveries or delays caused by incorrect, incomplete or outdated delivery details provided by the customer.
If an order is returned to us because of incorrect delivery information or failed delivery attempts, the customer may be responsible for any additional courier costs to resend the order.
7. Missed or Failed Deliveries
If the courier cannot complete delivery due to the customer being unavailable, refusing delivery, or providing incorrect contact details, the customer may be responsible for any additional delivery fees.
Please make sure someone is available to receive the parcel at the delivery address.
8. Damaged or Missing Orders
If your order arrives damaged, incorrect or incomplete, please contact us within 48 hours of delivery.
Email: veltixsupport@gmail.com
Please include:
- your order number;
- clear photos or videos of the parcel and product;
- a short explanation of the issue.
If the issue is confirmed, Veltix Store will assist with a replacement, exchange or refund where required by law.
9. Tracking
Where tracking is available, customers will be able to follow the order using the tracking details provided.
Tracking updates may take time to reflect after the parcel has been handed over to the courier.
10. Delivery Fees
Delivery fees, if charged, will be shown at checkout before payment.
Delivery fees are non-refundable unless the order is cancelled before dispatch or the return/refund is due to a defective, damaged or incorrectly supplied product.
11. Governing Law
This Shipping Policy is governed by the laws of the Republic of South Africa.
Nothing in this policy limits or removes any rights you may have under the Consumer Protection Act or other applicable South African consumer protection laws.